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    • Understand Potential Testing
    • WYWM and Neurodiversity
    • About WYWM
    • FAQs
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    • Squads Information
    • Computer Requirements
  • Platform guidance and troubleshooting
    • Platform walkthroughs
    • Quick guides
    • Contact Support
    • System Errors
    • Login/Sign Up Issues
    • Aptitude Testing
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      Back to home
      1. Help Station
      2. Platform guidance and troubleshooting
      3. Courses
      • General information
        • Understand Potential Testing
        • WYWM and Neurodiversity
        • About WYWM
        • FAQs
        • Roles and Career Opportunities
        • Squads Information
        • Computer Requirements
      • Platform guidance and troubleshooting
        • Platform walkthroughs
        • Quick guides
        • Contact Support
        • System Errors
        • Login/Sign Up Issues
        • Aptitude Testing
        • Courses
      • WithYouWithMe courses
        • WithYouWithMe Courses
        • General Course Information
        • Studying a WYWM course
      • Companies
        • Administration and Management
        • Testing and Training
        • Jobs

      Platform guidance and troubleshooting

      Support for using the Potential platform, with guides, walkthroughs, and troubleshooting tips to help you navigate features and resolve common issues

      Platform walkthroughs

      • Switching between Manager and Employee views
      • For Managers: Changing skill assessment levels
      • Navigating skill alignment conversations
      • Manager Dashboard: Overview

      Quick guides

      • Assessing SFIA skills on Potential (for team members)
      • Assessing SFIA skills on Potential (for managers)
      • Preparing for alignment conversations

      Contact Support

      • How to get Support
      • Access the Chat Bot

      System Errors

      • Unauthorised/API Error
      • Slow loading times/Error 504
      • Video issues

      Login/Sign Up Issues

      • Trouble Logging In
      • Recover your password
      • Profile Already Exists
      • Verification Email Issues
      • I can't complete the registration process
      • Account Locked
      • Sign In does not recognize my existing user details
      • I can't select a drop down
      See more

      Aptitude Testing

      • Aptitude testing is Frozen/Not Loading
      • My Aptitude Test won't load.

      Courses

      • No Virtual Machines Available
      • Login to Enrol Issues
      • Report issues with a Quiz Answer
      • Reset a Test or Quiz
      • Course progress is missing
      • I can't progress to the next lesson
      • Accessing courses in another Pipeline
      • Accessing Course Marks and Certificates
      • Keeping your Courses Open
      • My Course Won't Load
      • I'm missing progress on the Certified Project Officer course
      • What is an Instance?
      See more
      WithYouWithMe
      • WithYouWithMe website
      • Need more info? Contact us