If you were able to load the video and it started to play then paused or stopped it would be due to a network issue.
Please check your network connection or refresh the page. If you are still having problems a few things you can do to help it load are:
- lower the video quality using the option on the bottom left of the video player
- slow the video speed using the option on the bottom left of the video player
- pause the video and wait for it to load
If the problem persists submit a ticket via the Chat Bot and Tech Support will get back to you via email.