My lesson video freezes and I can't reload.

If you were able to load the video and it started to play then paused or stopped it would be due to a network issue.

 

Please check your network connection or refresh the page. If you are still having problems a few things you can do to help it load are:

  • lower the video quality using the option on the bottom left of the video player
  • slow the video speed using the option on the bottom left of the video player
  • pause the video and wait for it to load

If the problem persists submit a ticket via the Chat Bot and Tech Support will get back to you via email.