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Video issues

If you were able to load the video and it started to play then paused or stopped, it would be due to a network issue.

Please check your network connection or refresh the page. If you are still having problems there are a few things you can do:

  • lower the video quality using the option on the bottom left of the video player
  • slow the video speed using the option on the bottom left of the video player
  • pause the video and wait for it to load

If you are receiving the error "hlsjs-lite: Unsupported Video", this is caused by browsers that do not support our video player and is a known issue for Firefox and Safari. 

We recommend using Chrome for the best experience. 

If the problem persists submit a ticket via the Chat Bot and Support will get back to you via email.