Triage as part of Process Discovery.

The Process Discovery methodology is supported by three distinct steps. The First Step is Triage.


identifying the level 1 processes that would be good candidates for automation and prioritising can be achieved by heat mapping to identify the following characteristics

- Complexity of Tech Infrastructure

- Maturity and complexity of processes

- Level of digitisation

- level of throughput

the higher degree of these characteristics the higher automation potential.

the second step of triage should focus on one of the following 

- Return on Investment (time saved of business unit)

- Business Improvement (data accuracy and efficiency)

- Customer Satisfaction (product or information turnaround)

- Risk Mitigation 

it is generally recommended that only one of these is selected initially and additional benefits are realised as the development matures.